Android Frequently Asked Questions

LAN Scanner

Q&A related to the LAN scanner and WOL.

• Why aren't MAC addresses and vendor names visible any more?

• What do the colored P, B, U, G, S, 6, W flags mean?

• I found an unknown device on my LAN. How can I remove it?

• Can Network Analyzer notify me when an unknown device joins my network?

• Some devices are missing in the LAN scanner results

• How can I scan a custom IP range in the LAN scanner?

• How can I delete an entry in the Tools or LAN history?

Tools

Q&A related to ping, traceroute, port scanner, whois and DNS query.

• What does 'failed to resolve IP address' mean?

• Ping and traceroute don't work, what's wrong?

• Does the port scanner scan UDP ports?

• What is the precision of traceroute and ping location reports?

• The port scanner shows some open ports even though I'm sure they are closed

Speed Tester

Q&A related to the speed tester.

• Is there a wifi (LAN) speed tester?

• The network speed measured by the app is too low. What's wrong?

• Why can't I select a server against which the speed test is performed?

• What are the two speeds reported by the speed tester?

• The app used a huge amount of mobile data when using the speed tester. Why?

Security and Privacy

Q&A related to required permissions, data collection, security & privacy.

• Why does the app require location permission for wifi signal?

• What is your privacy policy and what data do you collect?

• What permissions does the app use and why?

Purchases

Q&A related to purchases, download problems & refunds.

• What's the difference between the Free and Pro version?

• Why does the app say it cannot verify the license?

• I bought the app on iPhone, do I have to buy it on Android too?

• I don't like your app, give me a refund!

• The Play Store asks me to pay for the app even though I bought it

• I deleted the paid app by mistake and I'm asked to buy the app again

Various

Q&A that don't fit anywhere else.

• How can I contact you?

• Privacy restrictions in Android 10

• Where can I find Network Analyzer documentation?

• How can I increase the frequency of the Wi-Fi signal scanner?

• Is there an iOS/macOS/Windows version of the app?

• Why can't the app be copied to the SD card?

• Will you localize the app into my language?