iOS Frequently Asked Questions

Missing Features

The most requested features that cannot be implemented because of iOS limitations.

• Why doesn't the LAN scanner show MAC addresses and manufacturers?

• Is it possible to display Wi-Fi channel availability or cellular signal strength together with additional details?

• Can I use Network Analyzer for data usage monitoring?

• Why isn't the MAC address of my own device shown?

LAN Scanner

Q&A related to the LAN scanner and WOL.

• What do the colored P, B, U, G, S, 6, W flags mean?

• I found an unknown device on my LAN. How can I remove it?

• Why can my router management app show MAC when you say it's not possible?

• Can Network Analyzer notify me when an unknown device joins my network?

• Some devices are missing in the LAN scanner results

• How can I scan a custom IP range in the LAN scanner?

• Why isn't it possible to set a custom name to a found device?

• How can I delete an entry in the Tools or LAN history?

Tools

Q&A related to ping, traceroute, port scanner, whois and DNS query.

• What does 'failed to resolve IP address' mean?

• What is the precision of traceroute and ping location reports?

• Ping and traceroute don't work, what's wrong?

• The port scanner shows some open ports even though I'm sure they are closed

• Does the port scanner scan UDP ports?

Speed Tester

Q&A related to the speed tester.

• Is there a wifi (LAN) speed tester?

• The network speed measured by the app is too low. What's wrong?

• What are the two speeds reported by the speed tester?

• Why can't I select a server against which the speed test is performed?

• The app used a huge amount of mobile data when using the speed tester. Why?

Purchases

Q&A related to purchases, download problems & refunds.

• I don't like your app, give me a refund!

• App Store asks me for money even though I purchased the app already

• I bought the app on Android, do I have to buy it on iOS too?

• Is there an Android/Windows/macOS version of the app?

• The app failed to download/update from the App Store

Various

Q&A that don't fit anywhere else.

• What's the difference between the Free and Pro version?

• How can I contact you?

• Why do the download/upload statistics reset?

• Why does the app need the location permission to access SSID/BSSID?

• What is your privacy policy and what data do you collect?

• What is the Local Network permission?

• How can I configure ad consent settings in the free version?

• Where can I find Network Analyzer documentation?

• What is the URL scheme of Network Analyzer?

• Will you localize the app into my language?